OVERVIEW
At Asian Weight, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully.
Defective Items:
- Customers must return new or unused items in their entirety, with the original packaging, and include all accessories, instructions, and documentation.
- Evidence of defects must be provided by contacting info@asianweight.com, including a detailed description and attached photos or videos.
- A valid receipt or proof of purchase is required to initiate a return.
- Please refrain from returning your purchase directly to the manufacturer.
- Certain situations may result in a partial refund.
Refunds:
- Upon receiving and inspecting the returned item, we will notify you of our decision regarding your refund request.
- Approved refunds will be processed, and a credit will be applied to your original payment method within 3 to 4 days on average.
Late or Missed Refunds:
- If you haven’t received your refund, please follow these steps before contacting us at info@asianweight.com:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@asianweight.com.
Sale Items:
- Only full-priced items will be refunded; sale or special offer items are non-refundable.
Exchanges:
- We will exchange items only if they are faulty or damaged.
- Contact us at info@asianweight.com for exchange requests.
Shipment:
- You are responsible for the shipping costs for returning your item, which are non-refundable.
- For items valued over Rs 1,000, use a shipping service with tracking or insurance.
Right of Withdrawal:
- Asian Weight must refund the amounts paid by the customer within 25 days of receiving the returned package.
- Note that the right of withdrawal does not apply to certain purchases listed in our policy.
Contact Information:
- For any inquiries or concerns regarding our terms and conditions, please contact us at info@asianweight.com
